Courier & Last-Mile Delivery · Buyer · Pre-LOI and confirmatory diligence
The courier and last-mile delivery looked profitable. The buyer found costs the headline numbers left out.
Published · Reviewed by The Diligence Standard Team · Updated
A buyer considering the courier and last-mile delivery was attracted by customer concentration supported the initial case. Before accepting that story, the buyer needed to understand why thin contract margins.
What was at stake
The buyer was not trying to win an argument. The question was whether the price, financing and responsibilities after closing still made sense if reprice or restructure before relying on the acquisition case.
How the evidence changed the decision
The buyer needed the story and the records to agree. The review connected on-time KPIs, insurance/loss runs and route/customer revenue, then traced the exceptions back to the operating claim instead of relying on another summary or screenshot.
The important moment was not a dramatic accusation. It was the point at which the records supported “Thin contract margins required separate support” more clearly than “Customer concentration supported the initial case.” The buyer could finally see what had changed and why it mattered.
Decision
The buyer could now decide whether to reprice the opportunity, change the terms, require additional proof or step away. The issue had a defined place in the decision instead of remaining a vague concern.
Evidence reviewed
- On-time KPIs
- Insurance/loss runs
- Route/customer revenue
- Contracts/rate sheets
The scenario uses the business-specific diligence framework to demonstrate a decision path. Actual findings and outcomes depend on the transaction records and qualified review.